Posts by: Steve Gorick

Creative Audio Imaging

• Set Expectations When Placing a Caller On Hold May 8, 2010
  Now that you have an effective on hold message, there is one more detail to keep in mind. The best on hold message in the world will not help you if the customer doesn’t feel respected. How many times have you called a busy office only to be immediately asked “Do you mind holding?” Often times you find [...] […]
• What was your best customer service experience? May 5, 2010
  I’m always amazed when I have a good customer service experience. In fact, I finally stopped taking it personally when the cashier at the checkout counter wouldn’t say hello, or when the customer service representative seemed glad to get me off the phone. It almost seems like some businesses are comfortable with spending millions of [...] […]
• On Hold Messages April 28, 2010
  Many industry leaders trust Creative Audio Imaging to help them manage their on hold messages. Whether it’s simple voice mail greetings, a complex on hold music system that you need or general consultation, we can help. What makes Creative Audio Imaging unique? We’re passionate about marketing and are committed to building a trusted relationship with our [.. […]
• Why On Hold Messages are Important for Service Businesses April 26, 2010
  For those businesses that work with customers directly, whether it’s a doctor’s office or a hotel, it’s important to communicate with clients in the way they want to be communicated with. Otherwise known as B2C companies (business to consumer), it’s critical that your messages – both written and verbal – are professional and persuasive. Plus, [...] […]
• On Hold Messaging Planning Process March 29, 2010
  It all starts with a plan. How you set up your on hold messaging and how your prospects will interact with those phone messages are key considerations. With a well defined plan, you can set up a business that will provide you with a steady stream of income, no matter what the economy is doing. [...] […]
• Dental On Hold Messages March 25, 2010
  How many calls does your office receive on a daily basis? 50? 100? It’s likely more than you care to count. While putting patients on hold in a dental practice is unavoidable it doesn’t mean that their time waiting has to be wasted. A custom on hold message allows you to provide your current and [...] […]
• Tips for Creating the Perfect On-Hold Message February 2, 2010
  Your on-hold message  provides an excellent opportunity for you to market to your customers. It’s a great way to let callers know all of the details that make your business one-of-a-kind. Your customer is eagerly awaiting for you to return to their call. Now that you have their undivided attention what messages do you want to [...] […]